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Return & Exchanges
- Return Eligibility
Return requests may be submitted within 30 days of delivery. To qualify, items must be unused, in original condition, and include all original packaging and tags.
We do not accept returns for final-sale items, customized products, gift cards, or items that show signs of wear, damage, or missing packaging. Returns that do not meet our requirements may be refused.
- Return & Exchange Process
Step 1: Initiate Return
Two easy ways to start your return:
- Account portal: Log in, go to order history, and submit a return request directly.
- Customer support: Email us your order number. We will reply within 24 hours with a dedicated return authorization code and full return instructions.
Step 2: Ship Your Item Back
- US orders: We will send a pre-paid shipping label via email. Simply print it, attach it to the package, and drop it off.
- International orders: Use your preferred shipping method and label the package clearly with our provided return authorization code. Eligible returns are covered for standard shipping fees.
[celigems After-Sales Service Center ] Returns
UNIT 917B,9/F.TOWER A,NEW MANDARIN PLAZA,
NO.14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI
HONG KONG
- Wrong or Damaged Orders
If you receive the wrong product or an item that arrives damaged, please contact us within 7 days of delivery with photos of the issue.
After verification, we will arrange a replacement, refund, or other suitable solution.
- Refund Processing
After we receive and inspect your returned item, approved refunds will be sent back to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Shipping costs from the original order are non-refundable unless the issue was caused by our error.
- Return Inspection
All returned items are inspected after arrival. Refunds or exchanges will only be approved once the returned product passes our quality inspection process.
- Refused or Undeliverable Packages
Orders refused by the customer or returned due to unsuccessful delivery attempts may be subject to shipping and handling deductions from the final refund amount.
- Cancellation Requests
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.
- Contact Us
If you have any questions, concerns, or requests regarding returns, exchanges, or refunds, please contact our customer support team at:
Email: bagsinquiry@outlook.com
