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Shipping Policy

06.17.2026

At celigems, we are committed to delivering your order safely and efficiently. Please review the following shipping terms before placing an order.

- Order Processing

Orders are usually prepared and shipped within 1–3 business days after payment is successfully completed.

Processing times may be extended during holidays, promotional periods, or high order volume. If your order experiences a major delay, we will notify you by email.

- Shipping Fees

Shipping charges are calculated at checkout based on your destination and selected shipping method.

Customers will not be charged additional restocking fees for approved returns. Return shipping arrangements are handled according to our Return & Refund Policy.

- Delivery Time

We currently offer international shipping to most locations worldwide.

Estimated delivery time for standard shipping:

  • 7–20 business days

Please note that delivery estimates may vary depending on customs processing, carrier delays, weather conditions, or local logistics services.

- Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for packages delayed, lost, or undeliverable due to incorrect address information submitted by the customer.

- Customs, Duties & Taxes

For international orders, customs duties, import taxes, or related fees may apply depending on your country’s regulations.

These charges are determined by local authorities and are the responsibility of the customer.

- Tracking Information

After your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor the delivery status of your package.

- Lost or Damaged Shipments

If your package arrives damaged, please contact the shipping carrier and our support team as soon as possible.

We are not responsible for packages marked as delivered by the carrier but reported missing afterward.

- Returns & Return Shipping

Return requests must comply with our Return & Refund Policy.

Original shipping fees are generally non-refundable unless the return is caused by a defective item or shipping error on our side.

- Policy Changes

We reserve the right to revise this Shipping Policy at any time. Updated versions will become effective immediately upon posting to our website.

- Contact Information

If you have any questions about our shipping policy, please contact us via our support email.